A Note from ACDIS: What do you mean ‘Log in?’ I am logged in!

Our customer service team gets calls from people who have trouble accessing the ACDIS website.  They’re logged in with their username and password—or think they’re logged in—but they’re actually not.

It’s confusing and it’s frustrating, but it is very easy to check if you are logged in.

Go to the ACDIS website and look at the black bar at the top of the page. Follow it over to the right. Do you see a green box with “Become a Member” and a small white icon of a person in a black box? If you do, you are not logged in.

Logging in is easy to do. Hover over that little white person and you’ll see a “Log In” box appear. Click on it and you’ll come to page where you can enter in your information. Alternatively, look to the very top of the page, just below the banner ad and above the search box. If you see the words “Log in,” click on them and you’ll come to the page to enter your username and password. If you don’t know your user name or password (or either), contact the customer service team for assistance (customerservice@hcpro.com).

If you are not logged in and try to search for information, you may see a screen that says, “you have requested access to member-only content” with a prompt to log in. Once you log in, that small white icon of the person will be in a green box and you will be able to access all the content ACDIS has to offer.

Okay, what about free content?

What if you’re not an ACDIS member but still want access to the great free information that’s available?

The ACDIS website has lots of free content, but you do need to register to access it. That only takes a few seconds and you’ll be on your way. Once you register, you’ll be able to access all of our free content, which includes the ACDIS Blog, our weekly e-newsletter, CDI Strategies, ACDIS Radio, and select resources, and free webcasts. Please note, only members have access to the CDI Journal.

Keep your username and password handy

Jot down your username and password in a safe place and refer to them to log in as a member or for free content access and to order from the HCMarketplace store. Note that if you use a different Internet browser to access ACDIS you may need to enter and save your password to each browser. Additionally, if you close down your browser and return to ACDIS later in the day or later that week, you’ll likely need to log in again.

Please note, if you forget your login information and have to reset with a different e-mail or password, the new e-mail or password will apply wherever you have to log in.

If you are still experiencing issues with logging in or any other website concerns, please contact our customer service folks at 800-650-6787 or customerservice@hcpro.com.